Shipping policy
B ÉLÈVE – Shipping Policy
Last updated:
Thank you for shopping with B ÉLÈVE. We are committed to delivering your products safely and efficiently throughout South Africa.
This Shipping Policy outlines how orders are processed, shipped, and delivered when purchasing from our online store.
1. Shipping Locations
B ÉLÈVE currently ships to customers within South Africa.
We may expand our delivery regions in the future.
2. Courier Service
All orders are shipped using:
Aramex Store-to-Door
Aramex is a trusted courier provider that delivers directly to your specified delivery address.
Once your order has been dispatched, you will receive a tracking number allowing you to monitor your shipment.
3. Processing Time
Orders are typically processed within:
1–3 business days
Processing includes:
• order verification
• packaging
• preparation for courier collection
Orders placed on weekends or public holidays will be processed on the next business day.
4. Delivery Time
Estimated delivery time is:
8 – 11 business days
Delivery times may vary depending on:
• your location within South Africa
• courier logistics
• peak shopping periods
• public holidays
• weather or other unforeseen circumstances
These delivery times are estimates only and are not guaranteed.
5. Shipping Costs
Shipping costs will be displayed at checkout before payment is completed.
From time to time, promotional free shipping offers may apply.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your delivery using the Aramex tracking system.
Please allow 24–48 hours for tracking information to update after dispatch.
7. Delivery Responsibility
Customers are responsible for ensuring that the delivery address provided is accurate and complete.
B ÉLÈVE will not be responsible for delays or failed deliveries resulting from:
• incorrect addresses
• unavailable recipients
• courier access restrictions
Additional courier fees may apply if a parcel must be re-delivered.
8. Courier Delays
While B ÉLÈVE works with reliable courier partners, delivery times are ultimately dependent on third-party courier services.
B ÉLÈVE cannot be held liable for delivery delays caused by:
• courier operational delays
• weather disruptions
• public holidays
• high shipping volumes
• circumstances beyond our control
However, we will always assist customers in tracking and resolving delivery issues where possible.
9. Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or expected delivery date.
We will work with the courier provider to investigate and resolve the issue.
Customers may be required to provide:
• order number
• photos of damaged packaging (if applicable)
10. Delivery Confirmation
Once a package has been marked as delivered by the courier, B ÉLÈVE cannot accept responsibility for lost or stolen packages.
Customers should ensure that the delivery location is secure.
11. Contact Information
If you have any questions about shipping or delivery, please contact us at: