Refund policy
B ÉLÈVE – Terms and Conditions
Last updated:
Welcome to B ÉLÈVE. These Terms and Conditions govern your use of our website and the purchase of products through our online store. By accessing or purchasing from this website, you agree to be bound by these terms.
If you do not agree with these Terms and Conditions, please do not use this website.
1. Company Information
This website is operated by:
B ÉLÈVE
South Africa
Email:
B ÉLÈVE offers premium travel comfort products including the B ÉLÈVE Horizon™ Pillow and related travel accessories.
2. Use of This Website
By using this website, you agree that:
• You are at least 18 years of age or using the site with parental permission.
• You will not use this website for fraudulent or unlawful purposes.
• You will not interfere with the operation or security of the website.
B ÉLÈVE reserves the right to refuse service, terminate accounts, or cancel orders if misuse is suspected.
3. Product Information
We aim to provide accurate product descriptions and images.
However:
• Product images are for illustrative purposes only
• Colours and appearance may vary depending on device screens
• Minor design updates may occur without notice
B ÉLÈVE reserves the right to modify product specifications without prior notice.
4. Pricing
All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.
Prices may:
• Change without notice
• Exclude shipping fees unless indicated
B ÉLÈVE reserves the right to cancel orders resulting from pricing errors.
If a pricing error occurs, you will be notified and given the option to proceed with the corrected price or cancel your order.
5. Orders and Payments
By placing an order you confirm that:
• All information provided is accurate
• You are authorised to use the payment method
Orders are only confirmed once payment has been successfully processed.
B ÉLÈVE reserves the right to:
• Cancel suspicious or fraudulent orders
• Refuse service at its discretion
6. Shipping and Delivery
B ÉLÈVE delivers within South Africa and may expand delivery areas in the future.
Delivery times are estimates only and may be affected by:
• courier delays
• public holidays
• unforeseen logistics disruptions
B ÉLÈVE is not liable for delays caused by third-party courier services.
Risk of loss passes to the customer once the package is handed to the courier.
7. Returns and Refunds
(Consumer Protection Act – Section 44)
Customers have the right to cancel an online purchase within 7 days of receiving the product.
To qualify for a return:
• The product must be unused
• The product must be in original packaging
• Proof of purchase must be provided
Refunds will be processed once the product is returned and inspected.
Shipping costs for returns may be the responsibility of the customer unless the product is defective.
8. Defective Products
Under the Consumer Protection Act, customers are entitled to return defective products within 6 months of purchase.
If a product is defective, customers may choose:
• repair
• replacement
• refund
This applies only to genuine manufacturing defects.
It does not apply to damage caused by:
• misuse
• accidents
• improper storage or care
9. Product Use Disclaimer
The B ÉLÈVE Horizon™ Pillow is designed for comfort during travel and rest.
However:
• It is not a medical device
• It does not diagnose, treat, or prevent medical conditions
Customers with existing medical conditions should consult a healthcare professional before use.
B ÉLÈVE is not responsible for injuries resulting from improper use of the product.
10. Limitation of Liability
To the fullest extent permitted by South African law:
B ÉLÈVE shall not be liable for:
• indirect damages
• incidental damages
• loss of income or travel disruption
Total liability is limited to the purchase price of the product.
11. Intellectual Property
All content on this website including:
• logos
• branding
• product names
• images
• text
is the property of B ÉLÈVE and may not be copied or used without written permission.
12. Privacy
B ÉLÈVE respects your privacy and processes personal data in accordance with the Protection of Personal Information Act (POPIA).
Customer information is used only for:
• order processing
• customer communication
• service improvements
We do not sell or share personal information with third parties except where required to complete orders.
13. Changes to Terms
B ÉLÈVE reserves the right to update or modify these Terms and Conditions at any time.
Updated terms will be published on this page with the revised date.
14. Governing Law
These Terms and Conditions are governed by the laws of South Africa.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of South Africa.